IT Services for pharmaceuticals


Epoq IT works with many regulated businesses and has a particular specialisation in the Pharmaceutical and life sciences sector, providing specialist IT processes, security and documentation in this highly regulated industry. Having spent over a decade working with many medium sized pharmaceuticals companies, and having key members of staff with a pharmaceuticals background, we have an in-depth knowledge of the pharmaceutical industry.

Our Specialist Pharmaceutical services division work with small and medium sized national and International pharmaceutical companies, life sciences companies, clinical research organisations (CRO’s), wound care companies, medical devices companies and more. In many cases we provide a fully outsourced IT department to our clients, acting as your company’s CIO, whilst in other cases we dovetail with in-house resources to provide an extension of your team.

In an industry where data security and reliability of communications is paramount, Epoq IT’s experience of working with the pharmaceuticals industry provides us with the specialist knowledge and expertise to ensure your IT systems are reliable, compliant, secure and documented, whilst enabling your business to benefit, and gain competitive advantage, from effective use of the latest technologies. We work closely with the Board to recommend, design, install, support and document a wide range of IT infrastructure systems and projects including technology to deliver:-

Systems to support key business applications such as CRM and e-detailing solutions including Zinc,  Medra, Cegedim, IMS Health, Veeva, Salesforce, Phoenix and many more.
  • IT Solutions to maximise salesforce productivity.
  • IT security solutions.
  • Inventory and asset management solutions.
  • HIPAA compliance solutions.
  • MHRA compliance solutions.
  • Audit preparation.
  • IT processes and policies.
  • Post audit remedial work.
  • Data storage, retention and compliance solutions.
• Effective and flexible working across geographically dispersed offices and operations, including international clinical trials.
  • Remote working solutions.
  • Mobile device management.
  • Provisioning and commissioning of IT for new offices.
  • Network infrastructure technology to support clinical trial management systems, Interactive voice response systems, electronic data capture and much more.
  • Planning and managing office moves.
  • Internet and connectivity solutions.
  • IT Compliance documentation (GxP standard procedures and qualification documentation).
  • Reliability, resilience, business continuity and disaster recovery solutions.
  • Proactive system monitoring to maximise system uptime and pre-empt problems.
  • Responsive support via our 24 x7 ITIL compliant helpdesk
Whether your challenges lie in compliance and risk issues, providing systems to keep your salesforce working productively, leveraging technology more effectively to gain a competitive advantage, managing an IT project or move, rolling out IT to new users or offices, making your systems run more reliability or simply providing better IT support, Epoq IT have the experience to help.  But don’t just take our word for it; below are comments from some of our pharmaceutical industry clients:-

“I knew Epoq IT from my previous employment and people were very happy with their work there. Two years ago I set up Pharmalys’s UK office and for cost reasons we used another provider for our IT support. However, I knew that Epoq IT worked with a number of other pharmaceutical clients and because the team has experience of working in this highly regulated area we believed we could only benefit from their experience in the pharmaceutical sector and transferred our IT support contract to them in January 2010” “Epoq IT is always available and easy to reach. The company offers very good customer service and we have benefited from their speedy response times. They are an excellent team with an impressive amount of expertise and we have a very good relationship with them.”

Marieme Ba

Managing Director of Pharmalys UK


“After investigating five other companies I decided to go with Epoq for our IT support and I have never regretted it. They are responsive, proactive, flexible and nothing is too much trouble. Our IT infrastructure is the rock that our business is built on and I wouldn’t trust anyone but Epoq to look after it.”

Sharon Chilton

Operations Director at ePatient Network

“We knew the Epoq IT team and commissioned them to assess what was out there and work with the local sales managers to define the IT requirements for each of the new offices.” “Everything went very well and the transition to the new offices by Epoq IT was handled on time and on budget.”

Daniel Robinson

Head of IT Technical Services at Systagenix


“The best thing about working with Epoq IT is that they supported me on the UK helpdesk while I was building and training my in-house team. I rate their customer service pretty highly as they always add the personal touch and are available to help as required without being too formal about the process. I’m happy to keep them in the loop with what we’re doing as they can add so much value – their historic knowledge is really beneficial and helpful for us.”

Shabbir Hussain

Senior IT Manager at Grunenthal UK and Ireland

Over the years, we are proud to have built a reputation for reliability, excellent customer service and responsive service. Please do not hesitate to contact us on 01494 444065 or email if you would like to find out more about our IT services for pharmaceuticals.

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