18th August 2014

RIP Tape Backup

  What a pain it must be for businesses backing up data to tape, not only do they often tend to go wrong due to the moving parts but from a MSP point of view supporting it is a challenge, continuous replacements under warranty, causing endless call outs, wasted time all round. Heaven forbid should a business actually experience a failure and require a full restore from a tape then invariably it doesn’t always work too well. So why then do companies still continue to go down this old antiquated way of backing up their data when there are far better ways of securing data nowadays?

* Cost may be an issue; many companies believing tape backup is the best value option.

* Hassle moving across. Many companies may believe moving from what they believe is their fail safe to a different system could lose their data.

* Just haven’t got time to look at another option. If it ain’t broke why fix it!

We understand all of the above reasons, we would argue why the need for change if all seems to be going well, however times are changing, our data is growing, our customers are ever more demanding and expectations are as high as ever, downtime costs us all money. We can go beyond backup and demand a full system which delivers full continuity to our businesses with Datto Hybrid Cloud.

Datto Hybrid cloud gives businesses the capability of instant virtualisation and image based backup, storing backups locally or in the cloud; meaning if you experience a failure your system can be virtualised instantly keeping your data secure and carry on as usual from the cloud allowing you  time and resource to fix server issues without incurring downtime or compromising data. Starting with your workstations and servers it protects data locally across the LAN to the Datto appliance from there it’s stored in the cloud.

The advantages are endless and to be honest we could talk for ages on why Datto is the way forward for businesses, although I believe I have talked enough, only one thing left to say…..RIP tape backup, hello full business continuity.

More info I hear you saying?  Click on the link below to see a video of how it can work for you http://dattobackup.com/intelligent-business-continuity/ or call the team here at Epoq IT to arrange a no obligation demonstration on 01494 444065.  

20th January 2014

How Epoq IT delivers first class IT support

Your IT service provider might be adequate in firefighting and resolving your technical issues, however in this day and age they must also be helping your business make informed decisions and bring true value by being organised, transparent and proactive. Below are just some of the ways that the Epoq IT helpdesk provides first class IT support Quick and Easy for clients to log any support issues. If you require support you can raise a support ticket with the Epoq IT helpdesk by telephone, email or via our client portal on our website. Our advanced system tracks the ticket from open to close and will inform you of any updates made by our engineers. You’ll also get the chance to rate our service upon closure, this ensures our team are fully aware of how they are doing. Transparency for the client. We know that you only contact us when you have a problem, you will be frustrated and looking for a quick resolution. Here’s where communication is so important from our engineers which is also backed up by our system which will email you status updates and a secure login so that you have full visibility of any tickets your business has logged. Make better, informed decisions on your technology needs Our account managers can see exactly what is going on in your IT and can provide you with detailed documentation such as IT roadmaps, weekly or monthly infrastructure or helpdesk stats. Our monitoring systems collates all information about your IT equipment and feeds back to our help software Keeping your systems running Our helpdesk is kitted out with the latest software and hardware to ensure your business IT system is cared for at all times. Our advanced monitoring software discovers issues before they occur and automatically logs a ticket. It constantly reports performance figures and potential threats which are visible via dashboards on the screens in the helpdesk.

Double Award Success for Epoq IT at the Buckinghamshire
Ambassadors Enterprise Awards

Fast growing IT support and services company Epoq IT is delighted to announce that it has won two categories in the prestigious Buckinghamshire Ambassadors’ Enterprise Awards ceremony held at Aylesbury’s Waterside Theatre on May 23rd.

High Wycombe based Epoq IT, were the winners of the Small Business of the Year award and Managing Director Gary Swanwick also won the title of Entrepreneur of the Year 2013. The IT company, which was founded in 2002, is one of Bucks’ leading technology companies and the award nominations are the culmination of a period of sustained growth over the last year.

Managing Director Gary Swanwick says:

‘We are all delighted that the company has won the Small Business of The Year category. Winning both awards we were nominated for is credit to the entire Epoq IT team who have worked tirelessly to provide excellent service to our clients and to ensure the continued success of the company. To have won Entrepreneur of the Year in addition to this is an added bonus and fantastic recognition for the plans we have in place for the future’ Working with customers from a multitude of sectors, including Professional Services, Manufacturing, Education, Environment and Construction, Epoq IT has a particular specialisation in understanding the needs of the Pharmaceutical sector, providing specialist IT processes, security and documentation.

The Awards ceremony was hosted by BBC sports broadcaster David Mercer and Speaker of the House, Rt Hon John Bercow MP was also in attendance.


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